We are looking for energetic and innovative talents to build SAP Cloud Support in China, one of Global support delivery centers.
SAP Cloud Support covers all on-demand products from SAP, such as SAP Business ByDesign, SAP C4HANA Sales/Service etc.
EXPECTATIONS AND TASKS •Analyze and resolve customer messages by means of knowledge databases and/or verifying customizing entries or hardware parameters. •Provide recommendations for improvement regarding Product and Support process to Development Support. •Provide consulting for customers on procedural issues and queries. •Share knowledge with the team. •Maintain Technical Knowledge Database.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
EDUCATION •Second year of Master Student candidates, Can meet 4 days full time per week and can last for six months at least and will graduate by 2019 June onwards. •No specific requirements about major, in IT, engineering, science and other relevant disciplines are preferable
SKILLS •Sound language skills in both Japanese and English languages. •Excellent interpersonal and communication skills (oral/written). •Good knowledge in computer network, cloud computing and mobile technologies etc. will be a plus. •Good knowledge in Business Application is a plus.
WORK EXPERIENCE •Not required •Previous internship or working experience on a customer facing position is a plus.